Purchase & Payment Policy

This Policy applies to direct purchases of eSIM products and mobile data plans through simconnecta.com.

It should be read together with the Terms & Conditions, Refund & Cancellation Policy, Privacy Policy and Cookie Policy. Nothing in this Policy limits any mandatory consumer rights that cannot lawfully be excluded or restricted.

You must be at least 18 years old to use SimConnecta services and must provide accurate and current account and order information.

You are responsible for keeping your account credentials secure and must promptly notify SimConnecta if you suspect unauthorised access to your account. Orders or account access may be restricted where reasonably necessary under the Terms & Conditions.

Before purchasing, check that your device supports eSIM technology, that the device is unlocked where required, and that the selected package covers your intended destination and provides the data allowance and validity period you require.

The destination coverage, data allowance, validity, activation conditions, price and other material characteristics of the selected package are displayed before purchase.

Select the specific eSIM package or packages you wish to buy and add them to the shopping cart. Review the selected products, order details and total price before confirming payment.

Pay the full order price at checkout using an available payment method. Each payment is made for a specific order and the eSIM package or packages identified in that order. Payment covers the selected products and services only.

The maximum purchase amount is EUR 2,000 per order.

The available payment methods, payment currency and total amount payable are displayed before the order is confirmed. Any taxes, charges or fees that must legally be included in the displayed price will be handled in accordance with applicable law.

Any applicable currency conversion, payment charges or other charges will be disclosed where required before the user confirms the transaction.

You must use a payment method that you are authorised to use. You must not provide false or misleading payment information or use payment information without authorisation.

Payments may be processed through third-party payment service providers. SimConnecta does not store complete payment card details where these are processed directly by an authorised payment service provider.

Orders are processed after successful confirmation of payment. SimConnecta may delay order processing or fulfilment while a transaction is being reviewed for fraud, security, authorisation or technical issues.

eSIM products are supplied digitally. Installation information may be provided through the user account, by email, through a QR code, through manual installation details or by another electronic method indicated on the Website.

The activation and validity rules displayed for the relevant eSIM package apply to that purchase.

SimConnecta may apply additional authentication or request information where reasonably necessary to protect accounts, verify a payment, confirm age, prevent fraud or satisfy applicable legal or payment-provider requirements.

Personal data and any identity verification information are processed in accordance with the Privacy Policy. Users must not provide false or misleading identity information or impersonate another person.

If you are charged more than once for the same intended order, charged an incorrect amount, or encounter a payment error, contact [email protected] and provide the relevant order or transaction reference.

After verification, SimConnecta will correct the error and, where appropriate, refund the duplicate or incorrectly charged amount using the original payment method, unless the user expressly agrees to another method or applicable law permits another method.

Cancellations, non-delivery, technical problems, faulty or misdescribed services and refunds are governed by the Refund & Cancellation Policy. Refund eligibility depends on the status of the relevant eSIM or service, the circumstances of the request and applicable consumer law.

Approved or legally required refunds are processed without undue delay and within any timeframe required by applicable law. Refunds will normally be made using the same payment method used for the original payment unless the user expressly agrees otherwise or another method is permitted by applicable law.

Nothing in this Policy limits any statutory cancellation right or remedy available to you.

SimConnecta may review orders and payments where there are reasonable indications of fraud, unauthorised activity, payment disputes, chargebacks or abuse. Processing or fulfilment of an affected order may be temporarily delayed where reasonably necessary.

If a payment is reversed or charged back, access to the eSIM or service supplied under the affected order may be restricted where appropriate and permitted by applicable law.

Users are encouraged to contact SimConnecta where a payment or service issue can be resolved directly. This does not prevent a user from exercising any lawful right to dispute an unauthorised or incorrect payment with their payment provider.

SimConnecta may update this Policy where reasonably necessary to reflect changes to purchase or payment procedures, payment providers, security requirements or applicable legal requirements.

Material changes affecting existing users will be communicated where required. Changes will not be applied retroactively in a manner that unlawfully removes rights already accrued by a user.

The current version of this Policy will be published on simconnecta.com with its effective date.

For questions or complaints concerning purchases, orders or payments, please contact [email protected] or telephone +44 7537 132358.

For eSIM installation, activation, connectivity or other technical support requests, please contact [email protected].

Please provide sufficient information for SimConnecta to identify the relevant account, order or transaction. Submitting a complaint does not affect any rights or remedies available under applicable law.

This Policy is governed by the laws of England and Wales, subject to any mandatory consumer protection rights available to users under the laws applicable to them.

Nothing in this Policy limits any mandatory rights that cannot lawfully be excluded or restricted.

MIRAXIS LTD
Company Number: 17460571
Registered Office: 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF
Website: simconnecta.com
Email: [email protected]
eSIM & Technical Support: [email protected]
Telephone: +44 7537 132358