Cookie Policy

Cookies are small text files or pieces of information stored in, or accessed through, your browser or device when you use a website. SimConnecta also uses similar technologies, including local storage and technical identifiers. In this Policy, these technologies are collectively referred to as "cookies".

SimConnecta uses cookies to operate the Website, maintain account and session security, support the shopping cart, checkout and payment-related functions for direct eSIM purchases, remember user preferences, prevent fraud, measure Website performance and diagnose technical issues.

Cookies are used only for the purposes described in this Policy and in accordance with applicable privacy and electronic communications law.

SimConnecta uses strictly necessary cookies to provide core Website functionality. These cookies support:

* secure login and authentication;
* session management;
* account security;
* shopping cart, checkout and payment-session continuity;
* fraud prevention and security controls;
* order and account functionality; and
* storage of cookie and privacy preferences.

These cookies are necessary for the Website to function correctly and are used without separate consent where permitted by law.

SimConnecta uses functional cookies to remember settings selected by the user and to provide a consistent experience across sessions.

These cookies are used for settings such as language, interface preferences and other user-selected options. Where consent is legally required for a functional cookie, the cookie is activated only after consent has been provided.

SimConnecta uses analytics and performance cookies to understand how the Website is used and to identify technical or usability issues.

These cookies provide information about:

* pages viewed;
* session activity;
* navigation between Website pages;
* browser and device type;
* operating system;
* Website errors;
* performance and loading behaviour; and
* interaction with Website functions.

Analytics and performance cookies are activated only after consent where applicable law requires consent.

SimConnecta uses cookies and similar technologies to protect checkout, payment sessions, user accounts and sensitive account actions.

Payment and security technologies are used to maintain session integrity, detect suspicious behaviour, reduce unauthorised transactions and support payment authentication and fraud-prevention controls.

Payment providers and security providers may also use their own cookies or similar technologies on pages or components they control. Their own privacy and cookie information applies to those technologies.

When consent is required for a non-essential cookie, SimConnecta does not activate that cookie before the user has made a clear affirmative choice.

The Website provides a cookie-management interface that allows the user to accept, reject or manage non-essential cookie categories.

Continuing to browse the Website, inactivity, silence or a pre-selected option is not treated as consent where valid consent is required.

Users can change their cookie preferences or withdraw consent at any time through the cookie settings available on the Website.

After consent is withdrawn, SimConnecta stops intentionally using the relevant non-essential cookies for the consent-based purpose. Cookies already stored on the device may remain until they expire, are deleted by the user or are removed by the browser or Website.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

First-party cookies are set or accessed through simconnecta.com and are used for SimConnecta Website functions, security, account management, preferences and related operations.

Third-party technologies are used where external providers support functions such as payments, security, fraud prevention, infrastructure or analytics. Where a third-party technology requires consent, it is not activated until the required consent has been obtained.

A third-party provider may process information under its own privacy notice where it acts as an independent controller.

The cookie settings available on the Website provide operational information about non-essential cookies used on the Website, including the relevant category and purpose and, where required, the provider and expected duration.

The cookie settings are updated when the Website configuration or the technologies used by SimConnecta change.

SimConnecta uses both session cookies and persistent cookies.

Session cookies operate during the browser session and normally expire when that session ends. Persistent cookies remain on the device for a defined period or until they are deleted.

The duration of a non-essential cookie is shown in the Website cookie settings where required.

Users can also control cookies through their browser settings. Most browsers allow users to delete, block or restrict cookies.

Blocking strictly necessary cookies may prevent parts of SimConnecta from functioning correctly, including login, account access, checkout, payment-session continuity and other essential Website features.

Information collected through cookies is treated as personal data when it identifies, or can reasonably be linked to, an individual or device.

Personal data collected through cookies is processed in accordance with the SimConnecta Privacy Policy. The Privacy Policy explains the relevant purposes and lawful bases, data sharing, international transfers, retention, security measures and user rights.

Some technology providers supporting SimConnecta process technical or cookie-related data outside the United Kingdom. Where personal data is transferred internationally, the safeguards and transfer mechanisms described in our Privacy Policy apply.

SimConnecta updates this Policy when the Website, cookie technologies, service providers, consent mechanism or applicable legal requirements change.

Where a material change affects the purpose of a non-essential cookie and fresh consent is required, SimConnecta obtains new consent before using the cookie for the changed purpose.

The current version of this Policy is published on simconnecta.com with its effective date.

For questions about this Cookie Policy, the use of cookies or privacy choices, please contact:

MIRAXIS LTD
Company Number: 17460571
Registered Office: 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF
Website: simconnecta.com
Privacy & General Enquiries: [email protected]
Telephone: +44 7537 132358

For eSIM installation, activation, connectivity or other technical support requests, please contact [email protected].